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Seahorse Cases – Frequently Asked Questions

Whether you're choosing your first Seahorse case or you're an OEM needing a fully customized solution — foam, branding, panels and more — we’re here to help. As one of Seahorse’s top distributors for over 20 years, we know these cases better than anyone in the industry. Click a question to expand the details.

About Us

How long have you been working with Seahorse cases?

We’ve been one of Seahorse’s top-performing distributors for over 20 years. During that time, we’ve supplied thousands of cases to every industry you can imagine— aerospace, medical, tactical, photography, robotics, energy, and more.

No distributor knows Seahorse cases better than we do — full stop.

We understand their materials, resins, waterproof seals, pressure valves, foam, and durability in real-world use. If you need accurate guidance, you’ll get it here.

Are you the manufacturer?

No. We are a top distributor with deep product knowledge and a long-standing relationship with them.

What that means for you: outstanding support, fast order handling, accurate recommendations, and access to custom options.

Case Sizing & Fit

How do I choose the right Seahorse case size?

Start with the interior dimensions—this is the usable space inside the case. Measure your equipment at the longest, tallest, and widest points, including anything that sticks out.

  • Add 1" of foam around your gear for protection.
  • Check both lid and base depth for tall items.
  • For tight layouts or multiple components, consider a custom foam insert.

If you want help choosing the right size, send your measurements through Contact Us.

Do interior dimensions include lid depth?

Yes — Seahorse interior measurements include both the lid and base depth. Product pages list each depth separately for accurate planning.

Do you carry airline carry-on–friendly Seahorse cases?

Yes. Several Seahorse models are carry-on compatible depending on the airline. If you want guaranteed approval, tell us your airline and travel route and we’ll confirm which models qualify.

Can you help if my equipment is an odd shape?

Absolutely — this is where custom foam shines. We can create a precision-cut foam insert designed specifically for your equipment, even with irregular geometry, multiple components, or sensitive items.

Send photos + measurements through Contact Us.

Custom Foam, Panels & Color Options

What customization options are available?

We offer full customization for Seahorse cases, including:

  • Precision-cut custom foam inserts
  • Machining
  • Custom panels (aluminum, ABS, Lexan)
  • Waterproof connectors (USB-C, Cat6, power)
  • Exterior labeling, branding & nameplates
  • Custom colors
  • Special resin options for some programs
Do you offer custom-size cases?

This is a common question — and here’s the truth:

A “custom size case” (a brand-new mold) is a major manufacturing project.

It requires:

  • Large tooling costs (often tens of thousands of dollars)
  • Long development & testing timelines
  • Commitment to very high order quantities

Most customers asking for a “custom size” actually need a customized case: custom foam, custom panels, custom color, or a specific layout inside an existing case size.

The good news: we have access to hundreds of Seahorse and other manufacturer sizes. Chances are extremely high we can find something that fits your equipment perfectly.

If you truly need a new size and have the budget & volume requirements, we can help evaluate feasibility with the manufacturer.

Start the conversation here: Contact Us.

What information do you need for a custom foam insert?

To quote accurately, we need:

  • A list of all items going into the case
  • Measurements for each item
  • Drawings, Photos or links to the equipment
  • Preferred case size (or let us choose)
  • Quantity needed

Send details through Contact Us.

Waterproof & Durability

Are Seahorse cases waterproof?

Yes — most Seahorse cases are fully waterproof and dustproof, meeting IP67 standards (submersible up to approx. 1 meter for 30 minutes). Always check the product page for exact ratings.

What makes Seahorse cases so durable?

Seahorse uses high-impact, injection-molded polypropylene resins designed to withstand drops, vibration, extreme temperatures, and heavy use. They resist dents, cracks, and corrosion better than most metal cases.

Add custom foam and you have a full protection system for professional field use.

Why does my Seahorse case have a pressure valve?

The pressure equalization valve prevents vacuum lock caused by altitude or temperature changes. It allows air to equalize without letting water in, making your case easy to open after flights or mountain travel.

Shipping & Delivery

How fast do you ship?

In-stock Seahorse cases usually ship within 1–2 business days. Custom foam inserts or panel builds require design approval and production time.

Can you ship using my FedEx/UPS/DHL account?

Yes. At checkout, choose “Ship Via My Account” and include the carrier + account number. If you forget, email us immediately after placing your order.

Do you ship internationally?

Yes — we ship internationally via FedEx, UPS, USPS or your preferred carrier account. We also support APO/FPO shipments.

Returns & Warranty

What is your return policy?

You may return unused, unmodified products within 30 days. Shipping charges are non-refundable.

A 20% restocking fee applies to standard returns, but we waive the fee if you are exchanging your item for another case or configuration.

Custom work (custom foam, custom panels, machining, custom color, branding) is non-returnable.

Full details can be found here: Contact Us.

Do Seahorse cases come with a warranty?

Yes — Seahorse offers a lifetime manufacturer warranty against defects. If something fails under normal use, contact us with your photos and order number and we’ll help you start the warranty claim process.

Do you sell replacement parts (wheels, handles, latches, O-rings)?

Yes — we carry genuine Seahorse OEM replacement parts including:

  • Wheels & wheel kits
  • Handles & handle hardware
  • Latches & hinges
  • O-rings, purge valves & small components

Browse all replacement parts here: Seahorse Accessories & Parts .

Not sure which part fits your model? Send a photo or your case number here: Contact Us.

Still have questions?

Need help choosing a case, confirming a fit, or exploring custom options? We're here — and we know Seahorse cases better than anyone.

Contact Us